Vets Now in Hemel Hempstead is an emergency veterinary clinic known for its specialized out-of-hours care. With a Google Maps rating of 4.4 stars from 288 reviews, it is generally well-regarded by the local community. However, the feedback is mixed, with both glowing praise and notable criticism.

Positive reviews highlight the clinic's efficient service and compassionate staff. Reviewers like Lynne Dyer and lcnx w commend the team for their kindness, clear communication, and professionalism during stressful situations. Helena also praised the clinic for its quick and reassuring service, emphasizing the attentive care provided by the staff.

Conversely, some reviews express dissatisfaction, particularly concerning cost and communication. Vanessa Malao Nkumbula shared a negative experience, citing a misdiagnosis and poor communication, which led to a loss of trust in the clinic. Emma Brooks criticized the high costs and felt that the staff were dismissive during a critical time.

The clinic's pricing structure is noted as being on the higher side, with a significant bill of nearly £700 mentioned in one review. Although the costs are explained upfront, the high fees, especially for urgent cases, have been a point of contention among some pet owners.

Overall, while Vets Now in Hemel Hempstead is praised for its quick response and caring staff, there are concerns about its pricing and communication, underlining the importance of transparency and empathy in veterinary care.